Posted by Branden Jenkins, GM for Global Retail, NetSuite Organizations with a firm understanding of their customer’s behaviors and preferences have a wealth of options for expanding their business and improving the bottom line, many of which we’ve outlined here before. We’ve cited strategies from using order management to improve the omnichannel customer experience, to organizing your commerce system around the customer. But the fundamental requirement for any customer-focused commerce initiative is a clear, 360-degree view of the customer. As we’ve described previously, a unified commerce platform is the first step in achieving unlimited retail growth. Access to a 360-degree view of the customer is the second. Being able to access one customer record across all channels and business models in real time allows retailers to obtain that often-elusive single version of the truth. Finally, marketers are able to determine the true lifetime value for every customer. It’s what makes accessing a 360-degree view of the customer one of the steps towards achieving unlimited retail growth. Unfortunately for most, it’s a task not easily accomplished by a business with customer data scattered across multiple CRM, marketing and order management systems. For example, the largest distributor of dry cleaning supplies in Read more…
Real-Time Business Intelligence Across the Enterprise Getting an accurate view of the business is challenging. Information is stored across multiple, disparate systems and manually based data management processes are time- consuming and error-prone. From the executive level to the front lines, effective decision-making is compromised without reliable, timely data. NetSuite Business Intelligence provides the power of built-in, real-time dashboards, reporting and analysis across all the integrated processes within the software suite. Realizing true value-added insights, business users gain real-time visibility to identify issues, trends and opportunities and instantly drill down to the underlying transaction to take action. Key Benefits Real-time transparency into company performance across all business functions — from summary level to transaction level. A single version of the truth with all of your data residing in a single source. Self-serve, personalized experience with easy-to-use reporting tools without requiring programming or technical resources. On-the-go access via web browser and mobile device.
Cloud is changing ERP and transforming the way we think about applications, organizations and business models, with by : nit4 CTO Erik Tiden Cloud has changed what’s possible in enterprise computing. It dictates how organizations are built today and has changed software development forever. The key to improving our experience of workplace enterprise applications is the ongoing growth of cloud and its widespread acceptance as a key component of corporate IT strategies. 1. New innovations and service-led business models The City of Port Coquitlam in Canada became the first Canadian municipality to host public data in the cloud this year, marking a significant change for public sector IT in the country. The organization’s director of corporate support, Robin Wishart says: We are in the business of supplying services to our end users. With the Internet of Things and embedded digital connection it doesn’t matter where your network resides or how data processing takes place or gets stored. As more organizations adopt cloud computing, the focus on services is shifting from front-office applications such as customer relationship management (CRM) and other customer service mechanisms to the back office. At the same time, applications like ERP — that have been consigned to the back Read more…
Five Catalysts Accelerating Cloud ERP Growth In 2015
PwC is predicting that by 2016, investment in SaaS solutions will more than double to $78B while investment in traditional ERP systems will decline over 30% to less than $15B. Their recent analysis of Cloud ERP adoption shows that net new license revenues for traditional ERP systems have been declining since 2013 to a level that has already been surpassed by global revenue from cloud-based SaaS solutions. These and other key take-aways from Price Waterhouse Coopers’ (PwC) recently published study Beyond ERP: New technology, new options (free PDF, no opt in) provides several useful insights into why Cloud ERP systems’ adoption is continuing to accelerate. Leading Cloud ERP providers including Acumatica, FinancialForce, Intacct, Kenandy, NetSuite, Plex Systems, Workday are all increasingly being integrated into Hybrid ERP and two-tier ERP system architectures as their customers shift gears into new business models. Key take-aways from the report and the five catalysts accelerating Cloud ERP growth include the following: To support new business models, enterprises are integrating cloud-based and legacy ERP applications, creating Hybrid ERP systems that can scale to new customer demands. PwC is seeing enterprises opt for Cloud-based ERP systems and applications that can scale across human resources, supplier management, Read more…
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